Originally Posted by yossi

Hi all,

I'm a Gold with BAEC and my question concerns a roundtrip ticket with BA next month, with the routing being TLV-PHL via LHR, in Club World. The ticket classes of my ticket are R on the way to PHL, and I on the return. I was hoping to use my Avios to upgrade to First, but to my surprise, I discovered that the ticket was not upgradable. Why? because it was purchased through a travel agency. Without getting into too much detail, the price I paid to my travel agent was the same as the published fare on the BA web-site. It was not a reduced fare or anything like that. On the contrary, it was the most expensive ticket I have ever bought. And yet, the various BA agents I talked to told me it was a deeply discounted ticket, and therefore not eligible for an upgrade. I find this ridicules, and even insulting, but that's not the real issue. I even offered to send a receipt so that they see exactly how much I paid for it (again, not a reduced fare. If anything, an inflated fare is what I paid), but they would have none of that.

Is there anything I can do about this situation? Why is this the policy at BA? It really makes no sense from a customer perspective.

thanks,
Yossi