Originally Posted by
dfresh713
We had something happen to us at check-in with an employee that the interactions were so awful, that it led us to cancel our flights, and walk up to another airline and book the first flight out with them.
I just filed a documented complaint through Uniteds complaint system, and the only other option is writing a letter. I'm afraid they wont give it the seriousness it deserves, when they respond. Are there any other lines to complain, up the chain?
If you are contemplating legal action, or if the interaction would suggest that is appropriate and would deliver a better result for you, I would lawyer-up before reaching out to the company directly. A lawyer can file an injunction to preserve data, video and audio that might shed more light on what exactly happened.