Originally Posted by sbrower

In fairness, I don't think it is a tease. The request was well phrased and asked for specific advice. Reading between the lines it is clear that the OP feels the agent did something that bothered them enough to go to a different airline. Whether or not the OP is correct in their conclusions, I think my original answer (with the later suggestions of DOT and/or physical letter) gave them a great summary of their options. As much as I hate some "hit and run" complaints which don't include important information, the OP here actually refrained from starting a fight about their veracity and left a dry request for dry information - which they received. Would I LIKE to know more? Absolutely. But, based on experience here, I am afraid that I would probably be disappointed.