Originally Posted by
SP03
I'm neither angry at you nor the PHNY. I understand why you are upset and I am disappointed at the PHNY for not offering true suite upgrades.
That said, the pattern described here suggests a clear business decision, blessed or overlooked by corporate, to exclude suite upgrade, based on the unique nature of the property - a flagship with excellent hardware, competing with other luxury hotels in a market with lots of people willing to pay for exclusivity.
SP03 I thought we were having a good/interesting discussion yesterday, and I definitely wasn't angry at you. I was taken aback by the other poster pulling something out of my comments just to seemingly attack me with their "yeah, and now what?" attitude. Unnecessary, rude, and annoying to wake up to.
Originally Posted by
jbandy10
You know, I have to defend them on that point about their hard beds. The past 2 times I stayed, I emailed the FD and asked for a topper which was on the mattress upon arrival. This made the bed very very soft.
Now, there are many gripes I have with the hard product, but the beds are no longer an issue for me.
This is good to know - I think 777 mentioned the same, as well.