Originally Posted by corporate-wage-slave

I don't believe this is the case. If everything is BA plated and operated and there is Avios availability, I would call BA and ask them to look at this again. Note that this actually still a revenue ticket, so the main BA contact centres should be able to handle this, but ideally you want someone who joined BA several years ago rather in the last few months.

By the way it would be helpful to either quote the reply to which you are responding, otherwise some of your posts look a bit odd.

Originally Posted by ba

Bookings made through your travel agent can now be upgraded on ba.com or through your local Executive Club service centre. The flights you would like to upgrade must be booked and ticketed in eligible booking classes, however Bulk Tour (BT) and Inclusive Tour (IT) fare types are not eligible.