Having to click on “US” or “Canada” when booking a ticket
When I book a ticket, the screens are generally pre-populated with information from my profile.
Even my “known traveler” number (from pre-check or whatever) is pre-populated. But I still have to click on either “United States” or “Canada”, selecting the country that issued my known traveler information.
Even if clicking on “United States” or “Canada” takes only two seconds, two seconds multiplied by tens of millions of tickets per year really adds up as a burden that AA places on consumers.