Originally Posted by
tcdtcd
This policy makes my blood boil! If I do end up going to the Chicago Polaris feedback event, I’m going to raise it. I know it’s off topic, but I will raise it anyway.😡
When a company treats its supposed best customers like this -- well you know what they think. I don't know why anyone is surprised -- this is EXACTLY how Kirby has always acted in his leadership roles -- do you think it's a coincidence that soft product has arguably improved at AA since he left -- and UA's has declined since his arrival? This is what I call KRAP (Kirby Removal of Amenities Playbook) for running an airline -- chapters 1-3....