Originally Posted by
ElevatorEnthusiast
Not giving out upgrades at all to avoid hurting people's feelings is not the direction we should be going (and definitely isn't the main reason). It sounds like the last thing they actually want is to be generous to those who maintain loyalty to their company.
This thread skews heavily toward people staying on points or, before the change, free-night certs. I'm guessing people who are loyal to the property on cash stays are treated better. (And there must be a lot of such people or rates wouldn't be up ~40% from before Covid.)
The funny thing about the PHNY suite discussion is that, by NYC standards, PHNY's standard room is huge.