OP here....the plot thickens.
Several of you pointed out that I could book an
AA award on AA metal and an
AA award on Hawaiian metal on
ONE TICKET.
Originally Posted by
hawaii-bound
You can certainly book this as a single ticket with miles, the first being business DFW/OGG and then coach on HA OGG/KOA. You will need to set it up as multi-city same day travel. You will not be protected if you booked 2 separate tickets.
Originally Posted by
guv1976
Nope, must be two awards: But just because it has to be two different awards does not mean that it has to be two different tickets. Everytime somebody books a simple LGA-ORD-LGA roundtrip with AAdvantage miles, they have two separate awards, but only one ticket. All AAdvantage awards these days are issued as one-ways; they can be combined flexibly to create a variety of itineraries on a single ticket.
Originally Posted by
cmtlatitudes
Why do you want to book the flights on separate tickets? If both awards are available, shouldn't AA be able to link them in one award?
So, I got on AA.com and tried to set it up as a multi-city award ticket. Here is what I got when I tried to do that. All looks good:
But, then when I put the passengers names in and click continue it tells me that I must call AA Reservations to book this type of award. Here is the notice that I got:
So, I call AA (granted this is late on a Sunday night---are the best and most knowledgable people working), and I talk to an agent. I explain the entire situation and here is her answer:
Phone agent: "You can NOT book a multicity Award ticket and the only way to do it is with two separate reservations as you did."
I asked and she reaffirmed this is what she meant. Book an AA award on AA metal DFW-OGG and an AA award on HA metal OGG-KOA. Both tickets are then on 001 stock.
Then she told me that since they are both AA tickets I would be protected if some non-weather delay caused me to miss my second flight, even though it is a different PNR. I asked again and she confirmed that for a mechanical or similar delay we would be protected from one reservation to the next.
She also confirmed that AA or HA was under NO obligation to interline the bags, even though I had two 001 tickets and was supposedly protected. So she was telling me I had passenger protection but no bag interlining. Seems odd.
So was this agent giving me correct advice? That there are NO multi-city same day Award tickets??? (Just for clarity, if you search a one way DFW-KOA award ticket, it does not give any flat bed options like DFW-OGG-KOA, just narrow body options like DFW-LAX-KOA or DFW-PHX-KOA) It seems odd that the computer would actually pull it up per my picture above if its not something that can be booked.
[I also spoke to AA baggage and she confirmed no interlining with two separate PNRs, although she did sort of indicate that when I got to airport at DFW, if the agent wanted to do it, they maybe could tag the bag so that in Maui its transferred from AA to HA and put on the OGG-KOA flight.]