Originally Posted by
eng3
Has anyone had any luck with their Flight "Price Drop Protection"? They claim they will refund you up to $50 if the price drops within 10 days of booking.
I booked two flights. One dropped by approx $10, the other by $40. I called in for the first one and the agent verified it but said it would take a month for me to get it. After not getting anything, I called in and the agent said there's no price drop. I had to escalate it to a supervisor to get the refund. He says there is a problem with the automated system AND the system is confusing to look at so something the agent doesnt see it. He says if the system is working, you should get it within 3-5 bus days after the 10 days.
Therefore, my recommendation, track the price yourself, make note of the details, and call in (and escalate if needed) to get the refund.
Did you book a flight that qualified for price drop protection? When you are booking, it will tell you "book now" for certain tickets (and it will say that your ticket includes price drop protection) and "book later" (or similar wording) for others (wherein, if you go ahead and book anyhow, you don't get the protection). If the computer expects the price to drop, essentially, then it won't offer you the price drop protection. You can also set alerts and it will email you when it thinks you should go ahead and buy the ticket, and if you do so then, it will include the price drop protection.
It's always automatic, and I've gotten it a few times. It's up to $50 per ticket, not per booking. Airfares are highly volatile these days and often drop on short notice, so I've gotten the benefit when I book, say, 10 days out and the price goes down 3 days before the flight.