Originally Posted by
kirkwoodj
Just had a stay at Hampton Inn Clear Lake/NASA (have stayed there at least 50 times), and technology wasn't working. Couldn't do e-checkin, use my phone as a key, or check out using the app. FD blamed it on new software. When I was finally sent my receipt, it looked completely different from the past. At least I finally got it! Will see if I get my points credited.
Just a heads-up, in case nothing seems to be working.
Hi
this software is most likely the PMS , one that does interface between hotels , their internal systems (cause hilton might not be the owner) and hilton itself in order to help manage bookings and rooms
Big names like Hyatt , Hilton or Marriott might have different PMS in their hotels , as it can differ between brands and/or countries
If i got it correctly , the PMS FD agents will most often deal with for hilton is "Hilton OnQ" , but it depends as said earlier on many factors that general public is not aware of (unless you work in this industry) and hotels dont communicate about it
It is possible that
.
- hotel switched to a new PMS
- hotel updated their PMS and it brought deep changes that end-user says its a new software
- computer wasnt working cause the PMS bugged and FD agent blame the machine while the issue is usually between keyboard and shoes
In the end it doesnt change anything for you as customer , its more a b2b stuff
You will get your points no worry , just do as usual , keep the bill + booking confirmation until they get credited