has the new website also come with new award routing rules? I'm trying to book a multi-city JFK-DOH-SYD in Biz & F respectively (on QR) and the cathay website shows availability (cross checked with BA) but it errors out after selecting the multi-city flights. The connection time in DOH is < 24 hours.

So as usual I start a chat with their agents and the agent says she cant see any availability at all! Is this the new normal? or case of HUCA? thanks!

PS: I have booked this same award multiple times in the past and it worked every single time (worked as in - the chat agent was able to book it for me)