New hotel management software?
Just had a stay at Hampton Inn Clear Lake/NASA (have stayed there at least 50 times), and technology wasn't working. Couldn't do e-checkin, use my phone as a key, or check out using the app. FD blamed it on new software. When I was finally sent my receipt, it looked completely different from the past. At least I finally got it! Will see if I get my points credited.
Just a heads-up, in case nothing seems to be working.