Just back from a long weekend at the Conrad Tulum Riviera Maya. I posted above about the great rates:
Booked through Amex Plat, paid net of $819 for 3 nts in partial ocean view room with these FHR benefits:
Early check-in 12pm
Breakfast for 2 daily
Late Check out, 4pm
Upgrade if available
$150 property credit*

As a Hilton Diamond, I receive most of these benefits, but the $200 Amex Plat credit and $150 property credit gave FHR the edge. We were arriving very early, about noon, so I was hoping for the early check-in. *Turns out, and this was clarified twice, that they provided both the standard $100 property credit and stacked another $150 property credit on top of it. Pretty sweet and unexpected. We were upgraded to a full ocean view room in Building 3 and our room was ready nearly at arrival.

Rooms
We were on the third floor of Building 3 in a full ocean view room. We had a beautiful view of the bay and pools directly in front of our room. A previous poster mentioned the third floor is ocean view, second floor is partial ocean view and first floor is tropical view. The foliage is quite varied throughout the resort, with some third floor views completely obstructed and some second floor rooms completely unobstructed, so I am not sure if the room views always coorelate with floor. The tropical view patio is much larger, with the plunge pool being 2-3 times the size of a balcony pool. However, these are completely in the vegetation. And we found the mosquitos to be quite intense and you didn't know you'd been bit until you had 20 bumps the next day. And that was wearing bug spray. So a tropical view room wouldn't be for us.
We had a two queen bed room. Really liked the bar area with coffee and refillable glass bottles. Near each elevator is an ice machine and water refill station, which is awesome. Loved the warm wood tones of the room and the moody dark features, along with the great lighting features throughout. Double sinks. Toliet, shower and sinks are all separate areas. No locks on the toilet room. I am just not a fan of these open concept bathrooms. Two large closets with deep bottom drawers- this was great to have real storage. I still prefer to enjoy some bathroom privacy and the no lock, slight door gap and glass door don't provide any sound protection. Our shower didn't drain correctly, but seemed like a construction sloping issue. The toilteries were TO DIE FOR. The brand is BYREDO Mohave Ghost and the scent is memorable.
We brought a Roku stick for the kids, but couldn't seem to stream from any providers. Were able to do so via iPads though.
Balcony with two chairs and plunge pool.


Tropical view room

Tropical view room

Ocean View room

Pools
Building 3 is where you want to be. It sits directly in front of the bay and two pools. FYI, the pool water is VERY warm, like bath water. They were doing some tile work so had the pool levels lower than normal at Blding 3, so perhaps the water wasn't circulating as it normally would have. But the water at the main pool was also very, very warm. This may be ideal in the winter months, but it's one of the few things I would note need change. We didn't experience towel service at any pools It was primarily DIY. But there are many great cabanas throughout the resort which are no cost, first come, first served. Loved this. Hope it stays that way. Poolside food and beverage service. Occassionally, paletas or an appetizer bite would be brought around. Nice touch. The shrimp ceviche served from Crudo was phenomenal. We walked over to the pool at building 6 one day which had great full ocean views, a nice wind, the sound of waves crashing and very cool water. We were the only ones there. Glad we made the walk. Pools close at 8pm.


Beach
The bay it sits on is absolutely breathtaking, sort of reminiscent of Hawaii. Another great benefit of it being on a bay is that there no beach vendors. There was sargassum, some days more than others. We went into it expecting not to be able to swim at all. We swam unimpeded one day and another day we were eventually edged out of the ocean by it. So we were more than pleased with that. I believe SUP, kayaks and snorkel gear are available. Because of the bay, the water is super calm. Hammocks, day beds and beach chairs are all available beachside.

Nearly free of sargassum

Dining
The resort really shines here. Nearly every dish we had was excellently prepared. Including room service (pesto pasta from in-room dining was the best I've ever had). We had dinner service at Kengai (japanese?) and Maratea.(mediterranean). The service was excellent at Kengai and they provided some nice touches like an amuse-bouche and tea and chocolates after the meal. Also a sweet treat for my daughter's birthday. Maratea was beautiful and we were also provided with an amuse-bouche and chocolates post meal. But the service seemed indifferent. Maratea's restaurant manager was onsite though, and we had a lovely conversation with her. We discussed Hilton's diversity and the fact that several women are restaurant managers at the Conrad Tulum. Nice to see. Ultra-Mar is the restaurant adjacent to the main pool. Tasty food and service. Drinks about $20 each for something like a grey goose and tonic.
Breakfast buffet- complimentary for Diamond or with FHR. They waived the fee each morning for our children 9 and 12, but I overheard them charge for the child at the table next to us, who looked slightly older, maybe 13 or 14. I believe the child cost is 350MXN or about $17USD. This was one of the best hotel breakfasts we had. Three HUGE rooms. And still culinary masterpieces, so beautifully presented. There were several stations where they would make you pancakes, french toast, your preferred egg dish, avocado toast, tacos, etc. All of this was in addition to the serve yourself stations.





Breakfast Buffet one of three rooms

Breakfast Avocado toast made-to-order

Out of pocket cost
Our total f&b bill was only $268 after our $250 credit. This was for three meals a day, albeit a light lunch, for two adults and two kids. But few drinks and an occassional dessert. We always added another 10% for a total 20% gratuity/service. Breakfast is so filling and poolside portions are large.

Overall impressions
I was not expecting to like the resort as much as we did because we typically prefer a more boutique sized resort. I'd estimate the resort was at 20% occupancy, so it was easy to get a room in building 3. I don't think we would have enjoyed the experience if we had been much further out. The service level is approachable, but wouldn't be considered high end service level, just yet. Kind service, for the most part. The resort is stunningly beautiful- the design executed to perfection. Very "Instagrammable." The weather was HOT (mid 90s) and humid, as expected. While the forecast showed rain every day, we never had any daytime rain but heard some at night. The hotel rooms are literally carved right into a mangrove forest and we saw lots of iguanas, hermit crabs and even raccoons. This resort deserves a spot in the rotation.

I'm happy to address any specific questions. Please @ me or quote this so I am notified to respond. Thanks!