Its now 30 days since I sent my claim to Air Canada due to a delay that caused us to miss our connection, and had to pay for two nights accomodation out of my pocket. Should I wait for a reply or just send the case to the CTA?


I was hoping getting my expenses reimbursed by the insurance company instead of waiting for Air Canada, but they want an official statement from Air Canada regarding the delay. Flight affected, reason for delay etc.. pretty industry standard.

I filed an request for an insurance letter to Air Canada at the same time as my APPR claim. The response for an insurance letter came today, they even refuse to issue a letter

The response was:

Thank you for contacting us regarding the information you need to provide your insurance company.

If you experienced a flight disruption, the insurance company will accept a copy of the itinerary you received upon booking and any itinerary updates received thereafter, along with copies of any flight delay/cancellation notifications you received.



For the record I did not receive any delay notifications, only notification I got was when boarding started.
I have already provided this to the insurance company, yet they want an official statement. Which I can understand. I am quite suprised by this response by Air Canada, I have never - ever had problems getting an insurance letter / statement from an airline before.
Also this rejection makes me even more sure that I am eglible for compensation due to this delay.