Originally Posted by
HadesNL
IAMORGAN : thanks for taking the time to post the welcome letter
interesting it mentions the complimentary cat+1 upgrade at check in giving much leeway for reception to assign a room
I find that the room category is usually assigned a day in advance or so, visible in the app.
Just don't hold your breath about the actual "upgrade". Same room category maybe on a higher floor now seems to be the standard (going by my last 3 stays) where I scored a few really nice upgrades in the past.