Originally Posted by Zorak

^^ this -- I have the impression that the frontline agent's aren't _supposed_ to just transfer you to the international/GTS desks*, but it has happened to me multiple times now. Which I don't actually mind, in fact for things like schedule changes on GUC flights, sometimes there will be multiple decisions/options and it's easier to communicate directly with the person who is empowered/capable of making the change instead of having to relay info/requests through an intermediate. But I do wish that if they're going to just drop you into a transfer, that you could get a callback from the 2nd queue...

*one of the earlier times that this happened to me, the agent sounded a bit surprised, "did you just get blind-transferred to me?" although they were mostly just curious, had no objection to helping me out -- but I've prob had it happen ~4-6 times since then and nobody has commented on it.