Originally Posted by
emma dog
One step worse are when you're holding and there is some inane message that says "did you know, you can go on the XXX.com website for your booking needs". I think, "really? If I could, don't you think I'd be on the website???"
In a moment or two of weakness, I have been known to testily reply to the hold tape that no, I can’t just fix this on the web site, I tried and it told me I had to call instead so stop lecturing me about fixing my ticket in the web site because it just doesn’t work!