Originally Posted by
benmitchell
Simply put all I can hope for is one day someone will see my claim and I will make sure for many years as I can, that no one in my family every spends a penny with them again and I now have banned any of my staff flying with BA forever.
If you feel that strongly about it, then it's time to take some action about it. Such as launch a small claim procedure at your local sheriff court, including every aspect of your time, phone calls and other expenses that you can construct.