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Thread: NEVER change award flights using the app...
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Old Aug 20, 2022 | 4:34 pm
  #13  
weero
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Originally Posted by Italian_Kayaker
..Moral of the story: ALWAYS just cancel your ticket yourself. Then buy the new one...
Better than my experience.

I changed a one way (different destination inside Europe, same amount of miles) and the system issued me a new reservation and 12 hours later deleted it.
The reasoning was that the ticket "couldn't be issued".

The problem isn't limited to the app, the web engine is equally non-op.

Quite sad for a company that used to have the best of the online experience.
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