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Thread: Downgraded and still awaiting refund?
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Old Aug 20, 2022 | 5:31 am
  #3  
Never Stansted
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Originally Posted by Sazio
Hi,

we were downgraded from Club Europe to world traveller, and we put a claim in mid June but have not heard anything back and have stopped receiving automated emails saying they’re still looking into our case.

I’ve called multiple BA numbers but anyone in the call centres I’ve spoken to have said the team that deal with this can’t be contacted by phone or email.

Is there anything else I could do or try as we’ll be owed back money for the downgrade?

thanks
I’m in a similar position. Made a claim on 6 June for (i) expenses when delayed overnight; (ii) compensation for a downgrade from CE to ET on the next day’s flight; and (iii) EC261 delay compensation. No response from BA beyond the original acknowledgement. I am keen for them to respond before I go to CEDR as I expect (i) and (ii) should be uncontroversial so I’d rather limit the scope of the CEDR claim (if necessary) to (iii).
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