Hi,

we were downgraded from Club Europe to world traveller, and we put a claim in mid June but have not heard anything back and have stopped receiving automated emails saying they’re still looking into our case.

I’ve called multiple BA numbers but anyone in the call centres I’ve spoken to have said the team that deal with this can’t be contacted by phone or email.

Is there anything else I could do or try as we’ll be owed back money for the downgrade?

thanks