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Old Aug 20, 2022 | 1:06 am
  #90  
chris63
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Originally Posted by Sharathhj
Hello,

My wife and infant daughter are travelling from Bangalore --> Frankfurt -->Toronto.
I called Lufthansa helpline to reserve an infant bassinet seat in the economy class. Telephone support mentioned that system is not allowing them to block the bassinet seat and asked to check with airline staff at the airport on the day of travelling
I read in few forums that row 43 A, D, H, K are with bassinet .
Any information why call centre is unable to block it ? Have they removed bassinets recently? Is it safe to assume we would be allocated a bassinet at the airport ?

Regards
Sharath
43 A, D, H & K are the Y bassinet seats on a B744 & the callcentre should have been able to reserve one for you, some agents at the outsourced agency are less than competent, try calling again & for more experienced agents during DE daytime opening hours.

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