Originally Posted by
keitherson
That's annoying. Why do they pretend to introduce themselves as part of the "Diamond Desk" when these new-hires don't know what the f* they are doing?
there is no "diamond desk." When you call in your call could potentially be routed to any agent.
How much they know has nothing to do with whether they are talking to a DM or not. There's not a "Diamond Agent" certification exam that they need to pass before being allowed to talk to you.