Originally Posted by
bocastephen
A lot of cuts here and there just never made sense - like the deluxe pizza at Costco or the strawberry sundae at McDonalds - product cuts that seemed to have nothing to do with the virus, except omissions of convenience for products that will never return. Personally I feel the United Japanese meals are similar - just convenient to eliminate and hope no one notices or complains until they are forgotten. Maybe current United flight kitchen management doesn't even remember they were offered?
Honestly -- I believe the service staff at UA are EMBARASSED at the current state of the soft product -- don't blame them! I've been through this before at US/AA after 3M miles -- then I defected to CO -- then UA -- everyone here thinks Smisek was the devil -- trust me you haven't seen anything yet -- Kirby is exponentially worse... Great for shareholders in the SHORT term -- not so much for us -- he knows how to play the game well....