FlyerTalk Forums - View Single Post - Andaz Mayakoba Resort Riveria Maya REVIEW - MASTER THREAD
Old Aug 18, 2022 | 5:37 pm
  #653  
coleslaw
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5 Years on Site
 
Join Date: Sep 2020
Posts: 4,287
Originally Posted by FoCo Finch
Was the issue of breakfast gratuities and resort fees resolved (via Globalist hotline, your Globalist concierge, or the property directly)? Have upcoming stay, would appreciate understand what approach is most effective if I end up having to deal with this as well.
This property is notorious for not including gratuity in the breakfast benefit. If you ask them to remove it then they will - but they also make it pretty clear that means that the breakfast staff don't get any gratuity (vs. the program terms where the property is supposed to cover it).
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