FlyerTalk Forums - View Single Post - Aeromexico cancellation policy

Aug 18, 2022 | 5:08 pm

#2

happiest_at_40000

Join Date: Jul 2020

Location: So Cal

Programs: DL Gold, AA Gold, EK Silver

Posts: 3,972

Quote:

Originally Posted by bfwolf

Aeromexico's cancellation policy is clear as mud. I'm hoping somebody can clear up.

If I book a cash flight with Aeromexico from SJO to ORD in the Classic fare class, and I need to cancel later, is it possible? Is there a fee? Do I get my money back or just credit? What about with the Classic Flex fare class?

I am dealing with AM right now and I not only cant get a refund, even though I only booked 24 hours ago, but they wont let me cancel the flight and just get a voucher. And then when I finally said fine I will just change the flight to a later date as that is all they said they can do, they said sorry now we cant do that b/c you are inside 3 hours of your flight. What a JOKE of an airline and what horrible customer service.

So I am going to miss the flight as not the live rep or the person on Twitter can cancel it. Absolultely ridiculous. So do I email AM customer support or just do a charge back?

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