Originally Posted by groenroos

Congratulations - your experience gives me hope! We've got the annoying situation where the extra TPs we're waiting on from two holidays (returns 29 days, and 4 days ago) will get us over the threshold for Gold; and we have another trip coming up in a month, so really hoping to have that status by then...

Sent emails to both email addresses, no response yet. Had a crack at the webchat, but was firmly told the "wait 60 days" spiel - although the agent did mention that "that department has more colleagues now" so it should go faster in the future.

In the past, I had chased two other bookings, and had the bonus points awarded in one go as a direct response to my chase, 46 days, and 22 days after return.