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Thread: Empty premium cabin seats (Business/First) even with non-empty waitlist (CPU/PlusPts)
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Old Aug 18, 2022 | 8:23 am
  #76  
Bsd925
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Join Date: Aug 2022
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Underwhelming response from United 1K Team...
What am I supposed to do with this? So United will conduct an internal review and not provide me the details nor the outcome. What terrible service. I feel even more upset. Do I have any other recourse?

Thank you


"I am unable to explain why others were upgraded before you, but please know that I have filed your complaint and sent it on to the 1K management team for internal review. Although we cannot provide specific details about the internal investigation, please know that we take your concerns seriously. Please know this issued will be addressed.

We know the value of your decision to fly with us, and I assure that we will make every effort to leave you with a better impression of our airline next time you fly with us.

Thank you for your business and loyalty as a Premier 1K member with MileagePlus. We look forward to serving you on another flight"

Customer Care
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