<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by dhacker:
Waiting until the last minute makes perfect sense if you want to be able to travel in June of 2004, or have the maximum flexibility in changing travel dates. Too bad BA didn't spend the time since the announcement planning to have a few more CSR's on hand to handle the predictable increase in calls.</font>
Why should BA spend more money to hire more tele-sales agents so you can make your last second award reservations when so many of you have made it clear that you want nothing to do with BA anymore. It's not like BA is making anything off all these ticketed award reservations. Re-launch was announced last January and everyone could have made their reservations then. Two weeks ago, holding time was at most 2-3 minutes and reservations could have been made then (with better availability then anyways). It sounds like the same type of people who wait until April 1st at 10 or 11 pm to head down to the post office to mail their taxes and then complain because it's not quick enough for them or that their not accustomed to waiting in such a long line. You (anyone in general who this applies to) decided to wait until the last second so I really don't feel sorry that it took forever to speak with someone or that when you finally did, the dates you wanted were not available. I also don't want anyone who reads this to think that I'm angry with what has been said on this topic, it's just that some of the complaining does get old after a while. This is just my personal opinion and I certainly don't think that anyone has to agree with me.
[This message has been edited by BRITISH AIRWAYS USA (edited 06-30-2003).]
[This message has been edited by BRITISH AIRWAYS USA (edited 06-30-2003).]