<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Andrew Webber:
Kudos to BA for (a) not cutting way back on inventory in anticipation of the rush, and (b) not just staffing appropriately but actually opening for two days when they should have been closed. I can't imagine any northern-North-American airlines doing either of those customer friendly things!
Thanks! (And thanks again to BA for handling this transition with so much class).
andrew</font>
Customer friendly?
Feh!
North American airlines have not devalued the miles for North American customers as BA has.
Class?
The website is woefully inadequate in explaining a number of issues and rules post 30 June 2003 for travel on BA or partner airlines. For instance, the website does not explain what countries are within each geographical area on the redemption chart. Nor does it explain what the Business Class or First Class redemption levels are for partner airlines. The "Detail" is nowhere to be found on the North American version of the BA website-- apparently a detail which was not considered important enough to bother with.
And how do we know that they did not cut back on award seat inventory?
Class? Customer service? Uh huh.