Originally Posted by
r0gerthat
Yes, that makes sense. Especially if you're traveling on a simple journey, e.g. AMS-CDG. If one got cancelled you will get moved to the next best option.
It's interesting you bring this up, because this is where I believe it can get a bit more 'grey area', especially with more complex routing.
Let's say you have a (hypothetical) routing to fly DUS-AMS-YVR-HNL through AFKL & partners on 1/10/2022 (not a last minute change). Due to some schedule changes, this route is no longer viable on this day (e.g. the AMS layover is too short now). What is the customer services' rep freedom to help you out within the involuntary reroute policies if you mention you cannot make the DUS-AMS but prefer to depart from BCN instead (again, examples, not actual routes)? This could be because a variety of reasons / changing plans
I have an experience where this was done without questioning, which I think is top notch service - but from what I read in this thread, the consensus is that these kind of questions are considered 'additional' or 'extra' and therefor trigger fare difference payments. In my case, fare difference would've definitely be there, it wasn't a full fare ticket and the new origin is usually priced higher than the original one.
Hence I'm curious to understand where the limit is here, if there's any at all?
It boils down to who you're dealing with, yeah they have a guideline for sure but they can bend the rule depending on each case. It's what I expect from them. A leeway to make us satisfied and stress free.
I have 2 trips coming up, TPE and SFO, both got flights canceled months in advance. I was able to change routings.
For TPE, it was BUD-AMS-TPE round trip. KL canceled TPE on both my dates. I could have taken CI from AMS. It would have been an obvious choice but I would have had to change my date. I could have but I wanted to have options, they could reroute me with KE but the PCR test in ICN was a no go. As a result, I played a bit and created a better routing confort wise
BUD-CDG then 2 days later CDG-SIN-TPE and back on the same journey.
For SFO, it was a DUB-CDG-SEA-SFO. AF pushed my SEA by a day, so I asked to remove the DUB-CDG and start my trip in CDG. Granted
and since AF removed the 350 to SEA, I'll fly instead via AMS and DL to SEA.