Originally Posted by mmjaysee
Thanks for everybody's replies. When I talked to the front desk, they said the reason why I can't receive points isn't because the room rate is lower ($90/nite instead of $130/nite), but solely because of the direct billing issue.
I, too, thought of getting a copy of my bill and faxing it too the customer service dept., but the lady at the front desk said the only bill she can print up is incidentals, because the room charges are direct billed everyday to my company. argh...
Try faxing in a request for old room bills. I've done it once. There is something on their website and it seems to be some type of automated process that either faxes or emails the bill to you. You might just end up with the incidentals invoice.
Try a different front desk clear too... somebody working the 11:00-7:00 shift. They might be able to print out a room bill for you.