So this one has me pretty irked.
AC7877 (YFC-YYZ) on 1 Aug was delayed 4 hours due to pilot scheduling/late inbound aircraft. They kept us updated at the gate. Anyhow, I landed in YYZ about 5 minutes after my connection to YVR left without me (it left exactly on time, which would have been a first for me this year, naturally). There were no more flights that night.
The AC agents at YYZ were amazing. Gave me a hotel and meal vouchers. Zero fuss at all. Gave me the compensation info package and told me how to ensure I got compensated. Left zero doubt that this was eligible.
Of course, I submitted the request ASAP. Not only was it denied, but they're now claiming it was a safety (mechanical) issue. I didn't even get offered a coupon. Nada. I know the industry is chaotic right now. But this one has just left me at a loss. How have we gotten to the point where the standard of care is merely laughable and this "industry leader" is just concocting false narratives habitually? All while flight prices are as high as I've ever seen?