I have a fully refundable air tix on United booked through CapOne Travel Portal using my Venture X credit card. Plans have changed and I want to cancel. Hit the cancel button on the CapOne Portal and it tells me that reservation isn't refundable (even though the reservation says it is refundable), but that I can get a credit for future travel on the portal. This is BS. Do I have to call and get this fixed or what? If I just proceed with the cancellation will I get an option somewhere in the process to refund to my original method of purchase.

Again, the reservation is refundable without any fees per both the United site and CapOne Travel Portal.

I really hate having to call to do anything that should be just a click or two on a web page.