Originally Posted by
Bsd925
Yesterday, I flew United Express from AVl-EWR. I was first to be upgraded (per United's app).
An upgrade seem like a slam dunk since they were 4+ 1st class seats available right before takeoff.
The upgrade did not happen even though there were multiple available first class seats
I asked the flight attendant If she was aware why I was not upgraded even though I was first (I showed her the United app) She very curtly told me "I have no idea, it's up to the gate agent" and she proceeded to give the first class seats to watch seem like random people and to make matters worse another flight attendant (who wasn't working) took a first class seat
I didn't want to make a big deal as it was a short flight. However it bothers me.
Has this happened to anyone before? For what it's worth - I have 1K status and have for many years
Send a note to 1K Voice and say that it appears that you did not receive a upgrade you were due (if you're absolutely sure of your place on the list and the number of available empty seats). You'll want to provide your mileage plus number, the confirmation number, and the flight number/date. They should be able to investigate the upgrade process and if it was done correctly. You might get some compesnsation if gate agent messed up. Was the door still open when you talked to the FA? If it was, the gate agent could still have been summoned to resolve the situation.
Were you first before boarding started?