Originally Posted by
LyingFlat
That’s odd. I assume this is a OW ex-NZ fare? If so routing changes are normally permitted provided that the new fare is of equal or greater value than the original fare. I’ve done this many times myself without an issue. If you can bear it I would call again and press the agent to add on the ZQN flight.
NZ have hired a lot of new agents recently so you probably got someone who didn’t know what they’re talking about.
Ive also found the agents working the NZ what’s app account, are pretty skilled. Just send them all the details of what you are trying todo and flights to chance too, and they are pretty good and sorting and comming back to you within 48hrs