Originally Posted by
Flying Machine
I thought when you use that form rather than 1K voice, It’s all routed by status to the appropriate department as you need to place your MP number??
Believe that is correct, but high level elites can also use their elite desk email. OP asked if the online customer support form approach was "the only way". For lower level-elites, non-elites yes there are no other ways (except the other extraordinary methods mentioned) but there is an alternative for higher elites. Is it any better, probably not, but it is an alternative approach.