I hope so too. This is a resort that holds a special place for my family. The disappointment really stems from the sky high expectations from the memorable stays from the past.

Just a follow up - after much deliberation, the GM/F&B manager managed to help organise an in villa bbq in the end. A good experience, but the food was very average.

Will I stay here again? Probably, but not any time soon. Not with the limited redemptions availability, lack of dining options, diminished elite member benefits and the general lack of activities to keep me on resort for 5+ days... I hope the GM can turn the resort around soon.

A few small things that I think could help:

1. 30mins on top of any 1hr spa booking. I think no one is using the spa right now which is a sunk cost. 30min extra would entice a few more customers.

2. Introduce some afternoon tea/dining/happy hour options. Create an atmosphere, draw a crowd.

3. In villa dining needs a lot of work. Introduce more snack options. While not as lucrative as a full meal, guest will appreciate it more. Get rid of the Ma Kra Tah, it’s a gimmick and waste of time… do a real bbq.

4. Bring back the GM’s cocktail reception once a week for elites. Doesn’t have to be free flow, but a couple of beers and soft drink goes a long way to showing care for elite members.