Not quite Scott but expressed my frustration to a trusted employee. Trusted employee told me to write in, send them the case number. I did that, and a few hours later I had a call from the hub concerned and honestly one of the most productive "this could have been better in these ways" conversations I've had with a company in a long time and an ETC was in the (e)mail a few hours later.

About 2 weeks later 1KVoice provided the official "go screw yourself"-toned response, even taking time to note that the hub went against policy by issuing the ETC. (Had that been the first response I got first I wouldn't be flying UA for the rest of the year... With 1K requalified and 860 PPs there's really no incentive for me to not try other options)