I had previously bought some AirPods from Amazon and sent them to USA Buying Group. They were unfortunately rejected by them as the boxes were already opened.

The group said they would return them to Amazon via drop off. However, Amazon customer service said their new policy was to do UPS pickup only for Apple products.

I had them pickup at their DE location. A week goes by, they said to wait. Then I discovered they had sent the package to NJ and I should’ve asked UPS to pickup at the NJ location (by no means this was mentioned to me and I had to ask them repeatedly).

A month later I still have not gotten a resolution. Their response time has been slower and slower. At this point, I wouldn’t mind paying for the shipping labels so that the packages could be sent to me so that I myself can return these to Amazon, but they have yet to respond to me in nearly a week now.

Just curious what everyone’s experience is with USA Buying Group and whether you’ve had trouble with getting their help to return rejected items to the original sender? I’m wondering what I can do to get these resolved, if anyone has any ideas.