Originally Posted by
jrl767
well, I emailed Customer Service about this and just received "sorry, flights before you registered don't qualify"
I have replied "I understand the literal part of your response; however, it's rather odd to announce a promo six weeks after it actually starts ,,, furthermore, AS needs to make sure that the IT department puts these sort of promo announcements on the AS app when they appear on the full website"
we shall see ...
I sure hope they don't need the IT department to do anything to get a marketing message out to customers.
But it seems like someone dropped the ball here, and the least they should have done at the time of discovery (when they finally published the promo) is that they should have adjusted the promo dates to avoid annoying customers who they perhaps intended to be delighted with the offer.