Hopefully you used their chat feature to get the determination that you qualified for the offer. While you cannot have them email the chat to you (as some other sites do), their system retains chats for a year. So when I have an issue, I use chat rather than a phone call, so i will have a record. I had issues with two offers in the spring and triggered a 3rd in June. It was ultimately resolved in my favor in early July. Credits were $130 total, so worth chatting with them about.