Originally Posted by southsquare

Meanwhile, my more immediate concern is for the elderly lady who had been wheeled to the side of the Flounge Customer Service area sometime before i got there at about 7.30am and, by the time I left the Flounge at around 11.30am, abandoned. No one had checked on her for close to 4 hours There's every possibility that again, BA will forget to get her to this evening's flight (if, by then, she hasn't succumbed to exhaustion and dehydration, both of which are more immediate risks) and leave her there until someone finds her at Flounge closing time late tonight.