Originally Posted by
ermis177
What makes this incident extremely poor is the fact that this was the F lounge at Heathrow. Imagine the service you will receive if you don’t have access to F lounge or even worse if you are not at Heathrow. My recent “delay experience” at Gatwick where nobody could do anything apart from the panacea advise to “call BA” made me realise how bad customer service can be.
Yeah and good luck getting through to someone in a reasonable amount of time if you're not cut-off first because they're too busy to take new calls.