I have several dozen tickets purchased for the next 12 months and have email confirmations on all of them. However, some trips (80%) show on the website and some trips (a different 70%) show on the app. On the app, I'm able to manually add individual trips to the timeline by looking up the reservation. However, doing the same method on the website, via Modify Trip, doesn't add them to my trip timeline. A few questions about Amtrak's software:

1. Is there a reason why some trips aren't appearing on my Amtrak account? They were not purchased with vouchers nor done trip changes. All were bought via credit card through the website.

2. Is there a way to reconcile the website with the app? I don't mind manually adding in the missing trips in the app if it ends up showing up on the website. The main reason is because I want to populate my AwardWallet Trips. Emailing the trip to AwardWallet only adds it to my Trips temporarily. Later, when AwardWallet updates the Amtrak account, AW deletes any Amtrak trip that isn't on the Amtrak system, even the ones I just sent them.