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Old Aug 10, 2022, 6:30 pm
  #52  
Bullswood
 
Join Date: Jul 2010
Location: RTW
Posts: 677
Originally Posted by Jimmie76
The late Lord Marshall of Knightsbridge (Colin Marshall) was a very good business acquaintance of my dad. There was an issue at work that involved my dad having to make a quick return trip back from our holiday. There was a problem on this short pond hop to blighty and then back to our holiday. I think it was a simple matter that they hadn't allowed him (as a GCH) on an earlier flight which would have got him back to the beach faster. Dad raised it with Colin when we got back and the reply he got was that Colin was constantly trying to get people in the company to use their common sense in situations like that. Sadly he then likened BA to a super tanker and said turning one of those was easier.
Since you raise the memory of a better BA under the late and IMHO, great, Colin Marshall, you may find this of interest, in particular the comment that "when business conditions got tough..we did not take meat cleavers to our product".

https://hbr.org/1995/11/competing-on...colin-marshall

Last edited by Bullswood; Aug 10, 2022 at 6:59 pm
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