Originally Posted by
den221
i arrived at ONT early there were 3 agents behind the counter and one was as clueless as the other, so
had to check in the regular way and check in again at SFO, wasnt the worst experience however the request itself seems to simple yet all of them had no idea how to do it
Newer agents do not, it appears, have this as a standard part of their training. A gentle suggestion for the agent " I heard calling the Help Desk works" can help.
The truth UA to UA interline is more difficult then UA to partner interline for technical reasons but the solution is not going to be guessed by a first timer.
Sorry it did not work out, its a bit more difficult than it appears, especially with a sold out flight.