Originally Posted by
SpeedbirdLHR
And my point remains, there is no availability specifically for invol changes. It is all the same. If it is showing available to public, then yes, agents can use it for invol. If it’s not, then they can’t. The only option would be a waitlist/standby.
I don’t know what availability the agents would have seen for EI or Flybe so won’t comment other than to say that the ticketing support agents would have been the ones to assist with this. They are also the ones who should have been proactively rebooking any late connections. The fact that this wasn’t done and the original
comment about how busy connections was, suggests that there was a wider failure in the ticketing support which impacted what the front line colleagues could do.
Originally Posted by
corporate-wage-slave
A sorry tale, much of it avoidable. I hope you will submit your EC261 tonight
ba.com/complaints
and after 2 weeks, LBA then MCOL. With a short note saying BA's staff lacked the competence to do their job.
Code:
LHR ESTIMATED TIME OF DEPARTURE 0745
DELAY ZO
LEFT THE GATE 0745
TOOK OFF 0758
ESTIMATED TIME OF ARRIVAL 0855 BHD
BHD AIRCRAFT LANDED 0850
ARRIVED 0856
Thanks, CWS. Too tired/worn out now to do my EC261 tonight (standing at Flounge customer service from approx. 0730 to 1110, throughout which time it didn't occur to any of the assorted BA staff who drifted in/out, insisting on prioritising their own frequent breaks, to offer me even a glass of water, nor to check on the elderly lady) but I'll do it tomorrow and will also try MCOL for around 4 hours of lost earnings. Had BA booked me on EI931, I'd have been home around 1315, taken say an hour to shower, put washing in machine and eat, and then done around 4 hours work. Instead, I was standing at customer service from 0730-1110, then train/tube/DLR to LCY, small delay on that LCY BA flight, so finally home around 1800. I'm reasonably confident that there is sufficient evidence of lost earnings to get it over the MCOL line.