Originally Posted by
fletchus_
Hello,
Long time lurker first time poster.
Purchased and flew 2 x J class Batik Air from KUL - PER last night - AUD$1200 each (6 hour flight). The service that was advertised for J class was detailed on the website. As a new poster I can't link to it however it's at: malindoair dot com /cn/en/the-malindo-experience/Our-Business-Class
Essentially, 6 features, of which only 2 were provided as follows:
My question is, is it worth trying to ask for compensation/refund for this kind of lack of service? Has anyone had any luck - if so what was your process? I could have paid half the price to sit in the (half empty) economy section and I would have had a equal if not better experience (could have at least lay down in a row).
Any help or advice appreciated. Thank you.
The lounge has been ‘unavailable’ for some time. I think it was only opened just before covid, and obviously closed again.
Lack of, or severely restricted, IFE is not uncommon across all airlines at the moment.
Might as well write in, but make it clear what you are looking for… USD100 cash rebate for the missing services, or similar. Otherwise you might get a ‘thanks, we’ve noted your feedback, we look forward to welcoming you on bord again soon’.